- The right to return does not apply to cut flowers, bouquets, floral compositions, indoor plants. (Правила Кабинета министров номер 255, стр. 22.4). Also, the Buyer cannot use the right of refusal if: the ordered goods are perishable or can be quickly used.
- If the Recipient has any complaints about the quality of the bouquet, the Recipient has the right not to accept the bouquet and immediately return it to the courier, having immediately notified the situation by phone +371, after which the situation will be considered individually.
- If the recipient accepted the bouquet from the courier, claims regarding the quality of the bouquet are not accepted.
- KV Flower Boutique is not responsible for the safety of flowers in the buyer's home, as it cannot control the conditions in which they are kept. Flowers are considered live goods and it is impossible to predict how they will behave in those or other conditions, for this reason in Latvia there are rules of the Cabinet of Ministers of the Latvian Republic number 207 15.3 (non-returnable: cut flowers, bouquets, flower compositions and indoor plants).
- Money for the purchase of flowers on the Internet is not returned if the delivery of flowers did not take place due to the fault of the Customer or Recipient, for example, the wrong address was specified or the Recipient of flowers does not exist and cannot be called to the specified address.
- All complaints are accepted and considered within the time limits established by the legislation of the Latvian Republic.
Terms of return
